Shipping & Returns

All products leave our warehouse within 14-21 working days from the order confirmation. Delivery in USA, Mexico, South America, Australia and Rest of the world: Between 9am-5am, Monday to Friday. Receive your purchases 24-30 working days after your order has been placed.

Section 1 - Countries of delivery

We offer you standard delivery in Europe and selected other countries.

Section 2 - Shipping methods, costs and delivery times

To offer you the best service and ensure fast deliveries we have chosen to work with hellenic post (www.elta.gr) in collaboration with the national post service of the country of destination, upon customer request. Fedex (www.fedex.com) may be chosen. Shipping rates are fixed per destination; your rate will be automatically calculated upon order confirmation (before payment).We aim to deliver all orders within 14-21 working days within europe and within 24- 30 days for all other destinations, unless otherwise stated in the product description (for example made to order items). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes or unforeseen circumstances.

The non-compliance with such estimated delivery times will not result in any form of damages due to the customer. If the order is not delivered or in case of non-conformity of the product(s) delivered, the customer has 15 days as from order confirmation to inform the company in writing. Beyond those 15 days, the order will be considered as delivered and accepted by the customer and no exchange or reimbursement may take place. We reserve the right to split the delivery of the products according to their availability.

Section 3 - Important delivery information

We recommend that you consider the following information:

- all orders require a signature upon receipt

- we are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,

- any mistakes in the delivery address will be your sole responsibility. additional costs will be borne by you.

Section 4 - When do we deliver?

The company ships within europe with hellenic post office, delivering before 5pm, monday to friday.No deliveries are done on sundays and public holidays. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Section 5 - Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Section 6 - Traking your order

The confirmation email includes the tracking number of the parcel and instructions about the tracking process.

Section 7 - Exchanges

It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to placed as a new order, however it may be possible to combine them on dispatch. It may be possible for us to cancel an order, to allow you to replace it as you wish, providing the order has not already been dispatched. Please contact us via e-mail as soon as possible to cancel an order that has been confirmed.

Section 8 - Returns and refunds

Section 8a - Returns policy

We have made every effort to include all available product information and display as accurately as possible the colors of our products that appear on the catalogue/website. However, as computer monitors vary,we can not garantee that your monitor's display of any color will be completely accurate. All items are quality controlled and checked for any defaults before they are dispatched and delivered to customers.Should you receive an item that is not in perfect condition please contact us immediately.

Section 8b - Replacements

Items that are defective, we offer a 7-day replacement - upon availability of stock.

Section 8c - Returns

Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Section 8d - How to process a return - cancelling your order under the distance selling regulations

If you are based in the EU under the consumer protection distance selling regulations 2000 (dsrs), you have the right to cancel your order with us, without penalty and without specifying the reason, provided you give us written notice within 14 (fourteen) days of receipt of the product(s).You must notify customer service in writing of your wish to cancel the contract for your entire order under the dsrs within 14 days of receiving your items by email to hello@marblerituals.com

Please use the following return authorization request form or any other unambiguous means (e.g. a registered letter clearly indicating the intention to cancel the order) at the address mentioned in the request form below.

Return authorization request*

“model return authorization request”

(only fill out and send this form if you wish the cancel the order)

I hereby give notice that I withdraw from my contract of sale of the following goods ordered on

Marble Rituals for the provision of the following product [please fill in correctly]:

ordered on [*] / received on [*]:

name of consumer(s):

address of consumer(s):

e-mail address of consumer(s):

order number/reference:

date:

signature:

This return authorization request should be e-mailed to hello@marblerituals.com

Authorization number (ran) will be issued to you. The approved ran should be included in the return package so we can trace your return correctly. On receipt of your notice of contract cancellation, customer service will email you a return authorization (ran) number. Please complete this on the returns proforma invoice that you receive from our customer service team, and include it with your return so we can process your refund promptly. The products must be returned in their genuine packaging, they cannot be damaged and they must be accompanied with any accessories, user’s manual as well as with the original invoice/delivery note. You will return the products without undue delay and, at the latest, 14 (fourteen) days following the communication of your decision to cancel the order to the following address:

Warehouse :

Marble Rituals

Arrianou 30

11635 Athens | Greece

The products that would be incomplete, damaged or soiled by the customer shall not be accepted by the company. In such case, the customer shall bear the costs for sending the product(s) back. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us, and that you retain proof of sending. In case of a dispute. you can request a pick up by our courier with our customer service team. Please note that you must bear the direct cost of the return shipment. All items must be returned from the country that the order was delivered to. We will refund the full value of your order, including shipping costs, within 14 (fourteen) days of receiving your notice of contract cancellation (provided that we have received the product(s) back or that the customer has provided an evidence that the product(s) has actually been returned, whatever is the earliest). if we do not receive the cancelled order, we will arrange to have it collected from you at your cost.To avoid any excess charges by returning the product(s) to our warehouse, we can organize a courier service to pick up the goods. The courier service will call you to arrange a good time to pick up the unwanted product(s). The amount that will be charged is based on the cost of the transport between the pick-up point and our warehouse address only. Our customer service can inform you on these rates. You are also able to organize the return yourself, at your expense to the address mentioned above. Cancelling an order will not be accepted when the product(s) was (were) manufactured according to the specifications of the customer or in any other cases permitted by applicable law.

Section 8e - Receiving a refund

You can get the refund credited using the same method originally used by you to pay for the purchase and will include shipping costs for faulty items or for orders cancelled under the dsrs only.Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary greatly between card issuers, and unfortunately we are unable to influence this.

Section 9 - Warranty

Except in case of mandatory statutory provisions, the company will not be held liable for any damage caused (directly or indirectly) by the products delivered. Our liability is excluded in case of force majeure, accidents or misuse of the product by the customer.

Section 10 - Complaints

Any visible defect of the products or any other defect upon delivery must be immediately notified to the company and at the latest within 15 days, under penalty of forfeiture of all rights. In case of questions or complaints regarding the conformity of the products delivered, the customer can contact the company
Marble Rituals | Faye Tsakalides

Section 11 - Processing of personal data

We will process personal data to handle the orders of the customers on our website. For information on the processing of the personal data, please consult our privacy policy.

Section 12 - Applicable law and jurisdiction

English law will govern the conclusion, interpretation, performance and termination of the contract between the customer and the company. (In some cases greek law will apply as well). In case of dispute, (english & greek courts shall have exclusive jurisdiction.

F a y e T s a k a l i d e s LTD | M A R B L E R I T U A L S

20-22 Wenlock Road, N1 7GU, LONDON, UK

30 Arriannou Str, 11635, ATHENS, GREECE

hello@marblerituals.com